---
id: get-service-desk-integration-template
sidebar_label: Service Desk integration template by scriptName.
hide_title: true
hide_table_of_contents: true
api: {"tags":["Service Desk Integration"],"description":"This API endpoint returns an existing Service Desk integration template by scriptName. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.","operationId":"getServiceDeskIntegrationTemplate","parameters":[{"name":"scriptName","in":"path","description":"The scriptName value of the Service Desk integration template to get","required":true,"style":"simple","explode":false,"schema":{"type":"string","example":"aScriptName"}}],"responses":{"200":{"description":"Responds with the ServiceDeskIntegrationTemplateDto with the specified scriptName.","content":{"application/json":{"schema":{"allOf":[{"type":"object","required":["name"],"properties":{"id":{"description":"System-generated unique ID of the Object","type":"string","example":"id12345","readOnly":true},"name":{"description":"Name of the Object","type":"string","example":"aName"},"created":{"description":"Creation date of the Object","type":"string","example":"2015-05-28T14:07:17Z","format":"date-time","readOnly":true},"modified":{"description":"Last modification date of the Object","type":"string","example":"2015-05-28T14:07:17Z","format":"date-time","readOnly":true}}},{"type":"object","description":"This is the model for a Service Desk integration template, used to create and edit Service Desk Integrations.","required":["type","attributes","provisioningConfig"],"properties":{"type":{"description":"The 'type' property specifies the type of the Service Desk integration template.","type":"string","example":"Web Service SDIM","default":"Web Service SDIM"},"attributes":{"description":"The 'attributes' property value is a map of attributes available for integrations using this Service Desk integration template.","type":"object","additionalProperties":true},"provisioningConfig":{"description":"The 'provisioningConfig' property specifies the configuration used to provision integrations using the template.","type":"object","properties":{"universalManager":{"description":"Specifies whether this configuration is used to manage provisioning requests for all sources from the org. If true, no managedResourceRefs are allowed.","type":"boolean","readOnly":true},"managedResourceRefs":{"description":"References to sources for the Service Desk integration template. May only be specified if universalManager is false.","type":"array","items":{"type":"object","properties":{"type":{"description":"DTO type","type":"string","enum":["ACCOUNT_CORRELATION_CONFIG","ACCESS_PROFILE","ACCESS_REQUEST_APPROVAL","ACCOUNT","APPLICATION","CAMPAIGN","CAMPAIGN_FILTER","CERTIFICATION","CLUSTER","CONNECTOR_SCHEMA","ENTITLEMENT","GOVERNANCE_GROUP","IDENTITY","IDENTITY_PROFILE","IDENTITY_REQUEST","LIFECYCLE_STATE","PASSWORD_POLICY","ROLE","RULE","SOD_POLICY","SOURCE","TAG_CATEGORY","TASK_RESULT","REPORT_RESULT","SOD_VIOLATION","ACCOUNT_ACTIVITY"],"example":"IDENTITY"},"id":{"type":"string","description":"ID of the object to which this reference applies","example":"2c91808568c529c60168cca6f90c1313"},"name":{"type":"string","description":"Human-readable display name of the object to which this reference applies","example":"William Wilson"}},"default":{"type":"SOURCE"}}},"planInitializerScript":{"description":"This is a reference to a plan initializer script.","type":"object","properties":{"source":{"description":"This is a Rule that allows provisioning instruction changes.","type":"string"}}}}}}}]}}}},"400":{"description":"Client Error - Returned if the request body is invalid.","content":{"application/json":{"schema":{"type":"object","properties":{"detailCode":{"type":"string","description":"Fine-grained error code providing more detail of the error.","example":"400.1 Bad Request Content"},"trackingId":{"type":"string","description":"Unique tracking id for the error.","example":"e7eab60924f64aa284175b9fa3309599"},"messages":{"type":"array","description":"Generic localized reason for error","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}},"causes":{"type":"array","description":"Plain-text descriptive reasons to provide additional detail to the text provided in the messages field","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}}}}}}},"401":{"description":"Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.","content":{"application/json":{"schema":{"type":"object","properties":{"error":{"description":"A message describing the error","example":"JWT validation failed: JWT is expired"}}}}}},"403":{"description":"Forbidden - Returned if the user you are running as, doesn't have access to this end-point.","content":{"application/json":{"schema":{"type":"object","properties":{"detailCode":{"type":"string","description":"Fine-grained error code providing more detail of the error.","example":"400.1 Bad Request Content"},"trackingId":{"type":"string","description":"Unique tracking id for the error.","example":"e7eab60924f64aa284175b9fa3309599"},"messages":{"type":"array","description":"Generic localized reason for error","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}},"causes":{"type":"array","description":"Plain-text descriptive reasons to provide additional detail to the text provided in the messages field","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}}}},"examples":{"403":{"summary":"An example of a 403 response object","value":{"detailCode":"403 Forbidden","trackingId":"b21b1f7ce4da4d639f2c62a57171b427","messages":[{"locale":"en-US","localeOrigin":"DEFAULT","text":"The server understood the request but refuses to authorize it."}]}}}}}},"404":{"description":"Not Found - returned if the request URL refers to a resource or object that does not exist","content":{"application/json":{"schema":{"type":"object","properties":{"detailCode":{"type":"string","description":"Fine-grained error code providing more detail of the error.","example":"400.1 Bad Request Content"},"trackingId":{"type":"string","description":"Unique tracking id for the error.","example":"e7eab60924f64aa284175b9fa3309599"},"messages":{"type":"array","description":"Generic localized reason for error","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}},"causes":{"type":"array","description":"Plain-text descriptive reasons to provide additional detail to the text provided in the messages field","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}}}},"examples":{"404":{"summary":"An example of a 404 response object","value":{"detailCode":"404 Not found","trackingId":"b21b1f7ce4da4d639f2c62a57171b427","messages":[{"locale":"en-US","localeOrigin":"DEFAULT","text":"The server did not find a current representation for the target resource."}]}}}}}},"429":{"description":"Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"description":"A message describing the error","example":" Rate Limit Exceeded "}}}}}},"500":{"description":"Internal Server Error - Returned if there is an unexpected error.","content":{"application/json":{"schema":{"type":"object","properties":{"detailCode":{"type":"string","description":"Fine-grained error code providing more detail of the error.","example":"400.1 Bad Request Content"},"trackingId":{"type":"string","description":"Unique tracking id for the error.","example":"e7eab60924f64aa284175b9fa3309599"},"messages":{"type":"array","description":"Generic localized reason for error","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}},"causes":{"type":"array","description":"Plain-text descriptive reasons to provide additional detail to the text provided in the messages field","items":{"type":"object","properties":{"locale":{"type":"string","description":"The locale for the message text, a BCP 47 language tag.","example":"en-US"},"localeOrigin":{"type":"string","enum":["DEFAULT","REQUEST"],"description":"An indicator of how the locale was selected. *DEFAULT* means the locale is the system default. *REQUEST* means the locale was selected from the request context (i.e., best match based on the *Accept-Language* header). Additional values may be added in the future without notice.","example":"DEFAULT"},"text":{"type":"string","description":"Actual text of the error message in the indicated locale.","example":"The request was syntactically correct but its content is semantically invalid."}}}}}},"examples":{"500":{"summary":"An example of a 500 response object","value":{"detailCode":"500.0 Internal Fault","trackingId":"b21b1f7ce4da4d639f2c62a57171b427","messages":[{"locale":"en-US","localeOrigin":"DEFAULT","text":"An internal fault occurred."}]}}}}}}},"security":[{"bearerAuth":["idn:service-desk-admin:read","idn:service-desk-integration:read"]}],"method":"get","path":"/service-desk-integrations/templates/{scriptName}","servers":[{"url":"https://{tenant}.api.identitynow.com/v3","description":"This is the production API server.","variables":{"tenant":{"default":"sailpoint","description":"This is the name of your tenant, typically your company's name."}}}],"securitySchemes":{"oauth2":{"type":"oauth2","description":"OAuth2 Bearer token (JWT). See [IdentityNow REST API Authentication](https://developer.sailpoint.com/docs/authentication.html) for more information.\n- Directions for generating a [personal access token](https://developer.sailpoint.com/docs/authentication.html#personal-access-tokens)\n- Directions using [client credentials flow](https://developer.sailpoint.com/docs/authentication.html#client-credentials-grant-flow)\n- Directions for using [authorization code flow](https://developer.sailpoint.com/docs/authentication.html#authorization-code-grant-flow)\n\nWhich authentication method should I choose? See our [guide](https://developer.sailpoint.com/docs/authentication.html#which-oauth-2-0-grant-flow-should-i-use)\n\nLearn more about how to find your `tokenUrl` and `authorizationUrl` [in our docs](https://developer.sailpoint.com/docs/authentication.html#finding-your-tenant-s-oauth-details)\n","flows":{"clientCredentials":{"tokenUrl":"https://tenant.api.identitynow.com/oauth/token","scopes":{"sp:scopes:default":"default scope","sp:scopes:all":"access to all scopes"}},"authorizationCode":{"authorizationUrl":"https://tenant.identitynow.com/oauth/authorize","tokenUrl":"https://tenant.api.identitynow.com/oauth/token","scopes":{"sp:scopes:default":"default scope","sp:scopes:all":"access to all scopes"}}}}},"info":{"contact":{"email":"developers@sailpoint.com","name":"Developer Relations","url":"https://developer.sailpoint.com/discuss"},"description":"These are the public APIs for SailPoint's SaaS services. We encourage you to join the SailPoint Developer Community forum at https://developer.sailpoint.com/discuss to connect with other developers using our APIs.","title":"SailPoint - SaaS API","version":"3.0.0"},"postman":{"name":"Service Desk integration template by scriptName.","description":{"content":"This API endpoint returns an existing Service Desk integration template by scriptName. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.","type":"text/plain"},"url":{"path":["service-desk-integrations","templates",":scriptName"],"host":["{{baseUrl}}"],"query":[],"variable":[{"disabled":false,"description":{"content":"(Required) The scriptName value of the Service Desk integration template to get","type":"text/plain"},"type":"any","value":"","key":"scriptName"}]},"header":[{"key":"Accept","value":"application/json"}],"method":"GET"}}
sidebar_class_name: "get api-method"
info_path: docs/sailpoint-api-v3/sail-point-saa-s-api
---
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## Service Desk integration template by scriptName.
This API endpoint returns an existing Service Desk integration template by scriptName. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
Path Parameters