Use this API to administer IdentityNow's Service Integration Module, or SIM integration with ServiceNow, so that it converts IdentityNow provisioning actions into tickets in ServiceNow.
ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.
You must have an IdentityNow ServiceNow ServiceDesk license to use this integration. Contact your Customer Success Manager for more information.
Service Desk integration for IdentityNow and in deprecation - not available for new implementation, as of July 21st, 2021. As per SailPoint’s support policy, all existing SailPoint IdentityNow customers using this legacy integration will be supported until July 2022.
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Create a new SIM Integrations.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")$SimIntegrationDetails=@"{
"cluster" : "xyzzy999",
"statusMap" : "{closed_cancelled=Failed,closed_complete=Committed,closed_incomplete=Failed,closed_rejected=Failed,in_process=Queued,requested=Queued}",
"request" : "{description=SailPointAccessRequest,,req_description=TheServiceRequestcreatedbySailPointServiceNowServiceIntegrationModule(SIM).,,req_short_description=SailPointNewAccessRequestCreatedfromIdentityNow,,short_description=SailPointAccessRequest$!plan.arguments.identityRequestId}",
"sources" : [ "2c9180835d191a86015d28455b4a2329", "2c5680835d191a85765d28455b4a9823" ],
"created" : "2015-05-28T14:07:17Z",
"name" : "aName",
"modified" : "2015-05-28T14:07:17Z",
"description" : "Integrationdescription",
"attributes" : "{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}",
"id" : "id12345",
"type" : "ServiceNowServiceDesk",
"beforeProvisioningRule" : {
"name" : "ExampleRule",
"id" : "2c918085708c274401708c2a8a760001",
"type" : "IDENTITY"
}
}"@# Create new SIM integrationtry{$Result=ConvertFrom-JsonToSimIntegrationDetails-Json$SimIntegrationDetailsNew-V2025SIMIntegration-XSailPointExperimental$XSailPointExperimental-SimIntegrationDetails$Result# Below is a request that includes all optional parameters# New-V2025SIMIntegration -XSailPointExperimental $XSailPointExperimental -SimIntegrationDetails $Result }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling New-V2025SIMIntegration"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Get the details of a SIM integration.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
$Id="12345"# String | The id of the integration to delete.$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")# Delete a SIM integrationtry{Remove-V2025SIMIntegration-Id$Id-XSailPointExperimental$XSailPointExperimental# Below is a request that includes all optional parameters# Remove-V2025SIMIntegration -Id $Id -XSailPointExperimental $XSailPointExperimental }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Remove-V2025SIMIntegration"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Get the details of a SIM integration.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
$Id="12345"# String | The id of the integration.$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")# Get a SIM integration details.try{Get-V2025SIMIntegration-Id$Id-XSailPointExperimental$XSailPointExperimental# Below is a request that includes all optional parameters# Get-V2025SIMIntegration -Id $Id -XSailPointExperimental $XSailPointExperimental }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Get-V2025SIMIntegration"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
List the existing SIM integrations.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto[]
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")# List the existing SIM integrations.try{Get-V2025SIMIntegrations-XSailPointExperimental$XSailPointExperimental# Below is a request that includes all optional parameters# Get-V2025SIMIntegrations -XSailPointExperimental $XSailPointExperimental }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Get-V2025SIMIntegrations"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Patch a SIM beforeProvisioningRule attribute given a JsonPatch object.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
$Id="12345"# String | SIM integration id$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")$JsonPatch=@"{
"operations" : [ {
"op" : "replace",
"path" : "/description",
"value" : "Newdescription"
}, {
"op" : "replace",
"path" : "/description",
"value" : "Newdescription"
} ]
}"@# Patch a SIM beforeProvisioningRule attribute.try{$Result=ConvertFrom-JsonToJsonPatch-Json$JsonPatchUpdate-V2025BeforeProvisioningRule-Id$Id-XSailPointExperimental$XSailPointExperimental-JsonPatch$Result# Below is a request that includes all optional parameters# Update-V2025BeforeProvisioningRule -Id $Id -XSailPointExperimental $XSailPointExperimental -JsonPatch $Result }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Update-V2025BeforeProvisioningRule"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Patch a SIM attribute given a JsonPatch object.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
$Id="12345"# String | SIM integration id$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")$JsonPatch=@"{
"operations" : [ {
"op" : "replace",
"path" : "/description",
"value" : "Newdescription"
}, {
"op" : "replace",
"path" : "/description",
"value" : "Newdescription"
} ]
}"@# Patch a SIM attribute.try{$Result=ConvertFrom-JsonToJsonPatch-Json$JsonPatchUpdate-V2025SIMAttributes-Id$Id-XSailPointExperimental$XSailPointExperimental-JsonPatch$Result# Below is a request that includes all optional parameters# Update-V2025SIMAttributes -Id $Id -XSailPointExperimental $XSailPointExperimental -JsonPatch $Result }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Update-V2025SIMAttributes"Write-Host$_.ErrorDetails}
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Update an existing SIM integration.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
$Id="12345"# String | The id of the integration.$XSailPointExperimental="true"# String | Use this header to enable this experimental API. (default to "true")$SimIntegrationDetails=@"{
"cluster" : "xyzzy999",
"statusMap" : "{closed_cancelled=Failed,closed_complete=Committed,closed_incomplete=Failed,closed_rejected=Failed,in_process=Queued,requested=Queued}",
"request" : "{description=SailPointAccessRequest,,req_description=TheServiceRequestcreatedbySailPointServiceNowServiceIntegrationModule(SIM).,,req_short_description=SailPointNewAccessRequestCreatedfromIdentityNow,,short_description=SailPointAccessRequest$!plan.arguments.identityRequestId}",
"sources" : [ "2c9180835d191a86015d28455b4a2329", "2c5680835d191a85765d28455b4a9823" ],
"created" : "2015-05-28T14:07:17Z",
"name" : "aName",
"modified" : "2015-05-28T14:07:17Z",
"description" : "Integrationdescription",
"attributes" : "{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}",
"id" : "id12345",
"type" : "ServiceNowServiceDesk",
"beforeProvisioningRule" : {
"name" : "ExampleRule",
"id" : "2c918085708c274401708c2a8a760001",
"type" : "IDENTITY"
}
}"@# Update an existing SIM integrationtry{$Result=ConvertFrom-JsonToSimIntegrationDetails-Json$SimIntegrationDetailsSend-V2025SIMIntegration-Id$Id-XSailPointExperimental$XSailPointExperimental-SimIntegrationDetails$Result# Below is a request that includes all optional parameters# Send-V2025SIMIntegration -Id $Id -XSailPointExperimental $XSailPointExperimental -SimIntegrationDetails $Result }catch{Write-Host$_.Exception.Response.StatusCode.value__"Exception occurred when calling Send-V2025SIMIntegration"Write-Host$_.ErrorDetails}