Use this API to administer IdentityNow's Service Integration Module, or SIM integration with ServiceNow, so that it converts IdentityNow provisioning actions into tickets in ServiceNow.
ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.
You must have an IdentityNow ServiceNow ServiceDesk license to use this integration. Contact your Customer Success Manager for more information.
Service Desk integration for IdentityNow and in deprecation - not available for new implementation, as of July 21st, 2021. As per SailPoint’s support policy, all existing SailPoint IdentityNow customers using this legacy integration will be supported until July 2022.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.beta.models.sim_integration_detailsimportSimIntegrationDetailsfromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:sim_integration_details='''{
"cluster" : "xyzzy999",
"statusMap" : "{closed_cancelled=Failed, closed_complete=Committed, closed_incomplete=Failed, closed_rejected=Failed, in_process=Queued, requested=Queued}",
"request" : "{description=SailPoint Access Request,, req_description=The Service Request created by SailPoint ServiceNow Service Integration Module (SIM).,, req_short_description=SailPoint New Access Request Created from IdentityNow,, short_description=SailPoint Access Request $!plan.arguments.identityRequestId}",
"sources" : [ "2c9180835d191a86015d28455b4a2329", "2c5680835d191a85765d28455b4a9823" ],
"created" : "2023-01-03T21:16:22.432Z",
"name" : "aName",
"modified" : "2023-01-03T21:16:22.432Z",
"description" : "Integration description",
"attributes" : "{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}",
"id" : "id12345",
"type" : "ServiceNow Service Desk",
"beforeProvisioningRule" : {
"name" : "Example Rule",
"id" : "2c918085708c274401708c2a8a760001",
"type" : "IDENTITY"
}
}'''# SimIntegrationDetails | DTO containing the details of the SIM integrationtry:# Create new sim integrationnew_sim_integration_details=SimIntegrationDetails.from_json(sim_integration_details)results=SIMIntegrationsApi(api_client).create_sim_integration(sim_integration_details=new_sim_integration_details)# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).create_sim_integration(new_sim_integration_details)print("The response of SIMIntegrationsApi->create_sim_integration:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->create_sim_integration: %s\n"%e)
Delete a sim integration
Get the details of a SIM integration. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:id='12345'# str | The id of the integration to delete. # str | The id of the integration to delete.try:# Delete a sim integrationSIMIntegrationsApi(api_client).delete_sim_integration(id=id)# Below is a request that includes all optional parameters# SIMIntegrationsApi(api_client).delete_sim_integration(id)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->delete_sim_integration: %s\n"%e)
Get a sim integration details.
Get the details of a SIM integration. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:id='12345'# str | The id of the integration. # str | The id of the integration.try:# Get a sim integration details.results=SIMIntegrationsApi(api_client).get_sim_integration(id=id)# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).get_sim_integration(id)print("The response of SIMIntegrationsApi->get_sim_integration:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->get_sim_integration: %s\n"%e)
List the existing sim integrations.
List the existing SIM integrations. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:try:# List the existing sim integrations.results=SIMIntegrationsApi(api_client).get_sim_integrations()# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).get_sim_integrations()print("The response of SIMIntegrationsApi->get_sim_integrations:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->get_sim_integrations: %s\n"%e)
Patch a sim beforeprovisioningrule attribute.
Patch a SIM beforeProvisioningRule attribute given a JsonPatch object. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.json_patchimportJsonPatchfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:id='12345'# str | SIM integration id # str | SIM integration idjson_patch='''"[\n {\n\t\"op\": \"replace\",\n\t\"path\": \"/description\",\n\t\"value\": \"A new description\"\n }\n]"'''# JsonPatch | The JsonPatch object that describes the changes of SIM beforeProvisioningRule.try:# Patch a sim beforeprovisioningrule attribute.new_json_patch=JsonPatch.from_json(json_patch)results=SIMIntegrationsApi(api_client).patch_before_provisioning_rule(id=id,json_patch=new_json_patch)# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).patch_before_provisioning_rule(id, new_json_patch)print("The response of SIMIntegrationsApi->patch_before_provisioning_rule:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->patch_before_provisioning_rule: %s\n"%e)
Patch a sim attribute.
Patch a SIM attribute given a JsonPatch object. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.json_patchimportJsonPatchfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:id='12345'# str | SIM integration id # str | SIM integration idjson_patch='''"[\n {\n\t\"op\": \"replace\",\n\t\"path\": \"/description\",\n\t\"value\": \"A new description\"\n }\n]"'''# JsonPatch | The JsonPatch object that describes the changes of SIMtry:# Patch a sim attribute.new_json_patch=JsonPatch.from_json(json_patch)results=SIMIntegrationsApi(api_client).patch_sim_attributes(id=id,json_patch=new_json_patch)# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).patch_sim_attributes(id, new_json_patch)print("The response of SIMIntegrationsApi->patch_sim_attributes:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->patch_sim_attributes: %s\n"%e)
Update an existing sim integration
Update an existing SIM integration. A token with Org Admin or Service Desk Admin authority is required to access this endpoint.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessModelMetadataAttribute401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessModelMetadataAttribute429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
fromsailpoint.beta.api.sim_integrations_apiimportSIMIntegrationsApifromsailpoint.beta.api_clientimportApiClientfromsailpoint.beta.models.service_desk_integration_dtoimportServiceDeskIntegrationDtofromsailpoint.beta.models.sim_integration_detailsimportSimIntegrationDetailsfromsailpoint.configurationimportConfigurationconfiguration=Configuration()withApiClient(configuration)asapi_client:id='12345'# str | The id of the integration. # str | The id of the integration.sim_integration_details='''{
"cluster" : "xyzzy999",
"statusMap" : "{closed_cancelled=Failed, closed_complete=Committed, closed_incomplete=Failed, closed_rejected=Failed, in_process=Queued, requested=Queued}",
"request" : "{description=SailPoint Access Request,, req_description=The Service Request created by SailPoint ServiceNow Service Integration Module (SIM).,, req_short_description=SailPoint New Access Request Created from IdentityNow,, short_description=SailPoint Access Request $!plan.arguments.identityRequestId}",
"sources" : [ "2c9180835d191a86015d28455b4a2329", "2c5680835d191a85765d28455b4a9823" ],
"created" : "2023-01-03T21:16:22.432Z",
"name" : "aName",
"modified" : "2023-01-03T21:16:22.432Z",
"description" : "Integration description",
"attributes" : "{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}",
"id" : "id12345",
"type" : "ServiceNow Service Desk",
"beforeProvisioningRule" : {
"name" : "Example Rule",
"id" : "2c918085708c274401708c2a8a760001",
"type" : "IDENTITY"
}
}'''# SimIntegrationDetails | The full DTO of the integration containing the updated modeltry:# Update an existing sim integrationnew_sim_integration_details=SimIntegrationDetails.from_json(sim_integration_details)results=SIMIntegrationsApi(api_client).put_sim_integration(id=id,sim_integration_details=new_sim_integration_details)# Below is a request that includes all optional parameters# results = SIMIntegrationsApi(api_client).put_sim_integration(id, new_sim_integration_details)print("The response of SIMIntegrationsApi->put_sim_integration:\n")print(results.model_dump_json(by_alias=True,indent=4))exceptExceptionase:print("Exception when calling SIMIntegrationsApi->put_sim_integration: %s\n"%e)