Use this API to administer IdentityNow's Service Integration Module, or SIM integration with ServiceNow, so that it converts IdentityNow provisioning actions into tickets in ServiceNow.
ServiceNow is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.
You must have an IdentityNow ServiceNow ServiceDesk license to use this integration. Contact your Customer Success Manager for more information.
Service Desk integration for IdentityNow and in deprecation - not available for new implementation, as of July 21st, 2021. As per SailPoint’s support policy, all existing SailPoint IdentityNow customers using this legacy integration will be supported until July 2022.
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Create new SIM integration
Create a new SIM Integrations.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.models.sim_integration_detailsimportSimIntegrationDetailsfromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintx_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')sim_integration_details={"cluster":"xyzzy999","statusMap":"{closed_cancelled=Failed, closed_complete=Committed, closed_incomplete=Failed, closed_rejected=Failed, in_process=Queued, requested=Queued}","request":"{description=SailPoint Access Request,, req_description=The Service Request created by SailPoint ServiceNow Service Integration Module (SIM).,, req_short_description=SailPoint New Access Request Created from IdentityNow,, short_description=SailPoint Access Request $!plan.arguments.identityRequestId}","sources":["2c9180835d191a86015d28455b4a2329","2c5680835d191a85765d28455b4a9823"],"created":"2023-01-03T21:16:22.432Z","name":"aName","modified":"2023-01-03T21:16:22.432Z","description":"Integration description","attributes":"{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}","id":"id12345","type":"ServiceNow Service Desk","beforeProvisioningRule":{"name":"Example Rule","id":"2c918085708c274401708c2a8a760001","type":"IDENTITY"}}# SimIntegrationDetails | DTO containing the details of the SIM integrationtry:# Create new SIM integrationResult=sim_integration_details.from_json(sim_integration_details)api_response=api_instance.create_sim_integration(x_sail_point_experimental,Result)# Below is a request that includes all optional parameters# api_response = api_instance.create_sim_integration(x_sail_point_experimental, Result)print("The response of SIMIntegrationsApi->create_sim_integration:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->create_sim_integration: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Delete a SIM integration
Get the details of a SIM integration.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintid='12345'# str | The id of the integration to delete. # str | The id of the integration to delete.x_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')try:# Delete a SIM integrationapi_instance.delete_sim_integration(id,x_sail_point_experimental)# Below is a request that includes all optional parameters# api_instance.delete_sim_integration(id, x_sail_point_experimental)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->delete_sim_integration: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Get a SIM integration details.
Get the details of a SIM integration.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto1
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintid='12345'# str | The id of the integration. # str | The id of the integration.x_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')try:# Get a SIM integration details.api_response=api_instance.get_sim_integration(id,x_sail_point_experimental)# Below is a request that includes all optional parameters# api_response = api_instance.get_sim_integration(id, x_sail_point_experimental)print("The response of SIMIntegrationsApi->get_sim_integration:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->get_sim_integration: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
List the existing SIM integrations.
List the existing SIM integrations.
The DTO containing the details of the SIM integration
ServiceDeskIntegrationDto1
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: Not defined
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintx_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')try:# List the existing SIM integrations.api_response=api_instance.get_sim_integrations(x_sail_point_experimental)# Below is a request that includes all optional parameters# api_response = api_instance.get_sim_integrations(x_sail_point_experimental)print("The response of SIMIntegrationsApi->get_sim_integrations:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->get_sim_integrations: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Patch a SIM beforeProvisioningRule attribute.
Patch a SIM beforeProvisioningRule attribute given a JsonPatch object.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto1
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.json_patchimportJsonPatchfromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintid='12345'# str | SIM integration id # str | SIM integration idx_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')json_patch="[\n {\n\t\"op\": \"replace\",\n\t\"path\": \"/description\",\n\t\"value\": \"A new description\"\n }\n]"# JsonPatch | The JsonPatch object that describes the changes of SIM beforeProvisioningRule.try:# Patch a SIM beforeProvisioningRule attribute.Result=json_patch.from_json(json_patch)api_response=api_instance.patch_before_provisioning_rule(id,x_sail_point_experimental,Result)# Below is a request that includes all optional parameters# api_response = api_instance.patch_before_provisioning_rule(id, x_sail_point_experimental, Result)print("The response of SIMIntegrationsApi->patch_before_provisioning_rule:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->patch_before_provisioning_rule: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Patch a SIM attribute.
Patch a SIM attribute given a JsonPatch object.
The updated DTO containing the details of the SIM integration.
ServiceDeskIntegrationDto1
-
400
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json-patch+json
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.json_patchimportJsonPatchfromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintid='12345'# str | SIM integration id # str | SIM integration idx_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')json_patch="[\n {\n\t\"op\": \"replace\",\n\t\"path\": \"/description\",\n\t\"value\": \"A new description\"\n }\n]"# JsonPatch | The JsonPatch object that describes the changes of SIMtry:# Patch a SIM attribute.Result=json_patch.from_json(json_patch)api_response=api_instance.patch_sim_attributes(id,x_sail_point_experimental,Result)# Below is a request that includes all optional parameters# api_response = api_instance.patch_sim_attributes(id, x_sail_point_experimental, Result)print("The response of SIMIntegrationsApi->patch_sim_attributes:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->patch_sim_attributes: %s\n"%e)
:::warning experimental
This API is currently in an experimental state. The API is subject to change based on feedback and further testing. You must include the X-SailPoint-Experimental header and set it to true to use this endpoint.
:::
Update an existing SIM integration
Update an existing SIM integration.
Client Error - Returned if the request body is invalid.
ErrorResponseDto
-
401
Unauthorized - Returned if there is no authorization header, or if the JWT token is expired.
ListAccessProfiles401Response
-
403
Forbidden - Returned if the user you are running as, doesn't have access to this end-point.
ErrorResponseDto
-
404
Not Found - returned if the request URL refers to a resource or object that does not exist
ErrorResponseDto
-
429
Too Many Requests - Returned in response to too many requests in a given period of time - rate limited. The Retry-After header in the response includes how long to wait before trying again.
ListAccessProfiles429Response
-
500
Internal Server Error - Returned if there is an unexpected error.
ErrorResponseDto
-
HTTP request headers
Content-Type: application/json
Accept: application/json
Example
importsailpoint.v2024fromsailpoint.v2024.models.service_desk_integration_dto1importServiceDeskIntegrationDto1fromsailpoint.v2024.models.sim_integration_detailsimportSimIntegrationDetailsfromsailpoint.v2024.restimportApiExceptionfrompprintimportpprintid='12345'# str | The id of the integration. # str | The id of the integration.x_sail_point_experimental='true'# str | Use this header to enable this experimental API. (default to 'true') # str | Use this header to enable this experimental API. (default to 'true')sim_integration_details={"cluster":"xyzzy999","statusMap":"{closed_cancelled=Failed, closed_complete=Committed, closed_incomplete=Failed, closed_rejected=Failed, in_process=Queued, requested=Queued}","request":"{description=SailPoint Access Request,, req_description=The Service Request created by SailPoint ServiceNow Service Integration Module (SIM).,, req_short_description=SailPoint New Access Request Created from IdentityNow,, short_description=SailPoint Access Request $!plan.arguments.identityRequestId}","sources":["2c9180835d191a86015d28455b4a2329","2c5680835d191a85765d28455b4a9823"],"created":"2023-01-03T21:16:22.432Z","name":"aName","modified":"2023-01-03T21:16:22.432Z","description":"Integration description","attributes":"{\"uid\":\"Walter White\",\"firstname\":\"walter\",\"cloudStatus\":\"UNREGISTERED\",\"displayName\":\"Walter White\",\"identificationNumber\":\"942\",\"lastSyncDate\":1470348809380,\"email\":\"walter@gmail.com\",\"lastname\":\"white\"}","id":"id12345","type":"ServiceNow Service Desk","beforeProvisioningRule":{"name":"Example Rule","id":"2c918085708c274401708c2a8a760001","type":"IDENTITY"}}# SimIntegrationDetails | The full DTO of the integration containing the updated modeltry:# Update an existing SIM integrationResult=sim_integration_details.from_json(sim_integration_details)api_response=api_instance.put_sim_integration(id,x_sail_point_experimental,Result)# Below is a request that includes all optional parameters# api_response = api_instance.put_sim_integration(id, x_sail_point_experimental, Result)print("The response of SIMIntegrationsApi->put_sim_integration:\n")pprint(api_response)exceptExceptionase:print("Exception when calling SIMIntegrationsApi->put_sim_integration: %s\n"%e)